Please read these directions completely before you complete this form online.
If you are a no-show status for any test component for any of the following reasons, test fees will be refunded, or a free reschedule will be authorized to the remitter of record with appropriate documentation provided within the required time frame.
- Car breakdown or accident: D&SDT-HEADMASTER must be contacted within one business day via phone call, fax, or email, and a tow bill, police report, or other appropriate documentation showing your name and the service provider's name must be submitted within three (3) business days of the exam date. If we do not receive proof within three business days, you will be required to pay as though you were a no-show.
- Weather or road condition-related issue: D&SDT-HEADMASTER must be contacted within one business day via phone call, fax, or email, and a road report, weather report, or other appropriate documentation must be submitted within three (3) business days of the exam date. If we do not receive proof within three business days, you will be required to pay as though you were a no-show.
- Medical emergency or illness: D&SDT-HEADMASTER must be contacted within one business day via phone call, fax, or email, and a doctor’s note showing your name and the provider’s name (or on the provider’s letterhead) must be submitted within three (3) business days of the missed exam date. If we do not receive proof within three business days, you will be required to pay as if you were a no-show.
- Death in the family: D&SDT-HEADMASTER must be contacted within one business day via phone call, fax, or email, and an obituary showing your name and the provider's name or a letter on your behalf from the funeral home for immediate family only be submitted within seven (7) business days from a missed exam date. If we do not receive proof within seven business days, you will be required to pay as if you were a no-show. (Immediate family includes parents, grandparents, great-grandparents, siblings, children, spouse, or significant other.)
- Remotely proctored testing issues: D&SDT-HEADMASTER must be contacted within one business day via phone call, fax, or email, and appropriate documentation showing your name and the provider's name must be submitted within three (3) business days of the exam date. If we do not receive proof within three business days, you will be required to pay as though you were a no-show.
- Internet outage or issue: Documentation showing your name and the service provider's name from the Internet provider, including the outage date and times.
- Computer or cell phone issue: If the computer or cell phone fails to work for any reason, provide documentation showing your name and the name of the service provider from a computer repair technician or shop, or other relevant documentation.
Complete this form and upload the required documents:
- Completing this form requires an uploaded image of the No Show Exception documentation.
Your application is not complete until the required information is included, then select 'Send Application'.